Ordering from Vegan Health and Beauty

Please ensure that the delivery address you have given is one where there is usually somebody available to accept the package. If the Post Office/courier is unable to deliver on the first attempt, they will leave a card so that you are able to collect the package directly from your local sorting office/depot.

We try to use as much recycled packaging as possible. We may use cartons/boxes or jiffy bags depending on what is appropriate for the order and what is currently available. However your item is packed it will always be sent with sufficient packaging to reach you safely.

Payment can be made by cheque or postal order in UK pounds sterling, or by the following major credit/debit cards:- Visa, MasterCard, Visa Delta, Maestro & Solo.

Absolutely! Please call and speak to us on 01283 769898 with your order and payment details. If nobody is available to take your call, please just leave a message and we will call you back.

Yes! Ordering through our shopping cart is very secure. You will see the padlock on the bottom right-hand corner of your screen (browser depending) when you reach the page to input your card details to assure you that you are on a secure website. Your credit card details are collected securely and then processed by SecPay.

If you are unhappy with your order, you may return it within 7 days for a refund (not including postage). Return postage is the responsibility of the customer and returns can only be accepted with prior authorisation. All returned items must be sent insured with proof of posting. In the event of an order being sent incorrectly, we will happily and immediately exchange the item for you without charge and refund any postage costs involved in sending the wrong item back. All returned goods must be undamaged and, where sealed, unopened.

In circumstances where we are not at fault for a return, i.e. you changed your mind about the order, then we may still give authorisation for the return. However delivery charges cannot be refunded and returns in this instance will be subject to a 20% restocking fee less postage. As above, all returned goods must be undamaged and, where sealed, unopened. This does not affect your statutory rights.

We go to great lengths to ensure that everything is very well packaged when it leaves our premises and we take great care shipping your order to you. Nevertheless, damage can very occasionally occur in transit. We take pride in offering a first class customer service and will happily replace damaged items free of charge, but the damaged item must be received back first in order to make a claim from the delivery company, and return postage is the responsibility of the customer. Once the product is received back and found to be damaged we will replace it for you and refund the value of your return postage to your payment card.

Simply let us know by email and, providing your order has not yet been sent out, we will cancel your order immediately.

Vegan Health and Beauty (Green Valley Trading Co.) is committed to providing not only the highest quality products, but also the very best in customer service. If you are unhappy with either the products or the service you have received from us, please contact us by emailing or telephoning 01283 769898 within 7 days of receiving your order. Your queries will be acknowledged usually the same day - if not the next business day and if it is not possible to resolve your query immediately, you will be informed of the timescale anticipated to solve the problem.

Quality of customer service is our absolute top priority and all queries will be answered efficiently. You will be kept fully informed of the progess of your query via email and telephone.